Fireside Chat: Adding a Human Touch to Customer Marketing

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About this talk

Fiverr has seen success in reinventing customer success by adding a human touch to customer marketing. Trisha Diamond will discuss how they’ve become their customer’s best friend and grown customers’ and Fiverr’s business dramatically. Her team is full of experts who have combined customer advocacy from the customer marketing world with upsell and expansion responsibilities from account management, while helping customers solve their own problems.

In this fireside chat, customer marketers can learn from Fiverr’s unique model:

  • How to combine business goals with customer problems in the customer success function

  • How to add a human touch to marketing

  • How to scale the human touch across worldwide customers

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