Trisha Diamond

Trisha Diamond

Director of Customer Success
Fiverr

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About this Speaker

Trisha Diamond is the Director of Customer Success for Fiverr, working with both customers and freelancers to develop and optimize their businesses on the Fiverr platform. She is a highly analytical, curious, and obsessively customer-centric professional with 15+ years of experience developing resources / support programs for customers utilizing principles of Customer Success to drive performance measurement and customer satisfaction and retention.

As a creative and resourceful problem solver, she possesses an innate ability to shift between strategic thinking and tactical approaches anticipating customer needs, identifying organizational growth opportunities, and streamlining processes to connect customers to data and services. She thrives as an empathetic and articulate communicator with success working across global teams with varying goals.

In the decade prior to joining Fiverr in 2015, she was a key member of a business consulting firm located in Boca Raton, Fl. She has worked hands-on with clients of all sizes ranging from individual freelancers to global, enterprise companies.

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